Privacy Policy

PRIVACY POLICY — SouthBay Innovative Advisors

Effective Date: December 1, 2025

SouthBay Innovative Advisors (“we,” “our,” or “us”) provides artificial intelligence consulting, automation solutions, workflow optimization, and digital strategy services to businesses (“Clients”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect information when you engage with our services or visit our website.

1. Information We Collect

1.1 Information You Provide to Us

We may collect information when you:

  • Request a consultation

  • Subscribe to services

  • Input data into our AI tools

  • Communicate with us

This information may include:

  • Contact information (name, email, phone number)

  • Business information (company name, employee details, operational data)

  • Project-related files, documents, or instructions

  • Payment and billing information

1.2 Information Collected Automatically

When visiting our website or using our AI systems, we may collect:

  • IP address

  • Device/browser type

  • Usage logs

  • Interaction data with our platform

1.3 AI-Processed Data

If you transmit data to us for AI processing (e.g., customer messages, business documents, task lists, operational data), we only use it:

  • To provide the requested service

  • To improve your AI model outputs

  • To maintain system functionality

We do not sell or use your business data for training external AI models.

2. How We Use Your Information

We use your information to:

  • Deliver AI automation and consulting services

  • Improve system accuracy and performance

  • Provide customer support

  • Communicate updates or service notices

  • Process payments and invoices

  • Ensure compliance with legal or regulatory requirements

3. Data Sharing & Disclosure

We do not sell, trade, or rent your information.

We may share data only with:

  • Trusted service providers (e.g., hosting, cloud services, payment processors)

  • AI model providers only when necessary to generate outputs you request

  • Legal authorities if required by law or court order

We require all partners and vendors to maintain strict confidentiality and security standards.

4. Data Security Measures

We implement commercially reasonable safeguards, including:

  • Encrypted transmission (HTTPS, TLS)

  • Secured cloud storage

  • Role-based access controls

  • Regular system monitoring

  • Secure deletion protocols

No method of electronic storage is 100% secure, but we take significant steps to protect client data.

5. Data Retention

We retain your information only as long as necessary to:

  • Provide active services

  • Comply with legal obligations

  • Resolve disputes

  • Maintain accurate financial and operational records

You may request deletion of your data at any time (see Section 7).

6. AI Model Usage & Data Handling

For clarity:

  • Your data is used only to fulfill the services you request.

  • Your data is not used to train public AI models.

  • We may use anonymized or aggregated data to improve internal tools.

  • We do not store API keys, credentials, or sensitive business information unless explicitly authorized for automation purposes.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion

  • Restrict processing

  • Request a copy of your data

You can exercise these rights by emailing:

📧info@south-bay-consulting.com

8. Changes to This Privacy Policy

We may update this policy from time to time. Changes take effect immediately upon posting.